5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing excellent control procedures.
Safety guard companies are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you can see whether or not they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it’s important to employ a method of verification and quality control to ensure that problems associated with the deficiency of performing these tasks don’t begin to happen.
In this article we’ll discuss five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your ideal construction security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they could begin working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and ask yourself does it seem decent.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic fit for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal on what to expect from that shield and it gives you an opportunity to request another shield if you think that it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long does the security company double lender?
Determine the response to each of the questions and make certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes on preparing a shield to work at your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to see themselves as not as a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of remote supervision that prove most effective are:
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your premises. These tracking systems allow the security guard company to monitor the log and time the activity of these guards while they’re making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard provider provides a way of earning certain that each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If so, your audit is sure to develop problems with your current security guard company.